About the Client
Our Client, a US-based travel company since 1983, has connected all the seven continents with more than half a million travelers through their small ship cruises, land adventures, and safaris. It was among the first companies to provide European river cruises to American travelers. Throughout the years, they expanded the river cruise offerings and improved its services by providing a more luxurious cruising experience with solo cabins and French balconies and will be soon launching a new 5-star small ship fleet featuring 77 cabins.
Client Overview
LOCATION :US
INDUSTRY : TRAVEL
COMPANY SIZE : 35000
CHALLENGES
- Greatly enhance the user experience.
- Boost revenue, increase output and savings.
- Make it convenient and interesting to explore tourist destinations and access travel-related resources.
- Personalize web pages for every kind of user.
SOLUTIONS
- Sitecore 7.5 Experience Platform (XP)
- Mainframe API Integration
- Migration
- Helix Framework
- Glassmapper ORM
Key Stats
6 months : To deploy 9 Locations in 14 languages.
99.999% : Availability across 9 countries
60% : Content Management improvement
OUTCOME
- Above 70% of visitors made online payments and reservations.
- Provided better customer experience with advantageous content.
- Improved engagement
- Increased online bookings to 80%.